Effective date: 2026-10-27

Support

Need help with FlowUp? Write to [email protected]. A real person reads every message.

Contact

Eren Bahadır (sole proprietorship / şahıs şirketi), Kavaklı Mah. Bağlar Cad. C Blok No:12 İç Kapı No:11 Beylikdüzü/İstanbul, Türkiye, [email protected]

What to include

So we can help faster, tell us which phone and OS version you use, the FlowUp version (Me tab) and what you did right before the problem. A screenshot helps. Please do not send passwords. If the app showed a support code, include it.

Subscription and billing

Payments are handled by Apple and Google, so they are the ones who can cancel, change or refund a subscription. Cancel in the App Store (Settings, your name, Subscriptions) or Google Play (Profile, Payments and subscriptions, Subscriptions). To restore a purchase, use the restore option on the plan screen. Details are in the Terms of Use.

Account and data

Delete your account: Delete your account.
Ask about, get a copy of, correct or delete your data: write to [email protected]. See the Privacy Policy and the KVKK notice.
Sign-in problems: make sure you use the same Apple or Google account you signed up with.

Health notice

FlowUp is not medical advice. For health questions, talk to a doctor.